General Terms and Conditions (GTC) and buyer information

valid for Stadtwerke Crailsheim GmbH and its facilities Bäder Crailsheim and parc vital - Die Saunalandschaft or third-party offers.

For the purchase of vouchers/entrance tickets by means of distance selling, the following General Terms and Conditions apply between Stadtwerke Crailsheim GmbH (hereinafter referred to as Stadtwerke) and the purchaser in the version dated 01.01.2021.

1. Contractual partner

The contractual partner for the purchaser is Stadtwerke Crailsheim GmbH represented

by the managing directors

- Uwe Macharzenski

- Jürgen Breit

Telephone: 07951 305-0

E-mail: info@stw-crailsheim.de

Further information on the contractual partner can be found in the imprint of our website.

2. General information

The main features of the goods and services are listed in the description of the respective item and can be called up during the ordering process. The vouchers are valid for goods and services as described in each case. Cash payment of the vouchers is not possible.

3. Validity

The vouchers purchased from Stadtwerke are valid for one year from the date on which the voucher was issued.

4. Order and conclusion of contract

Every order constitutes an offer to Stadtwerke to conclude a contract. An order confirmation, which confirms receipt of the order and lists its details, does not constitute acceptance of your offer, but is intended to inform you that your order has been received by Stadtwerke. A contract is only concluded when Stadtwerke accepts your order by delivery of the goods, by notification of delivery or by separate confirmation.

5. Prices

All prices are quoted in euros and include the statutory value added tax. The prices quoted are subject to price changes. An additional shipping fee will be charged per order (Section 7 of the General Terms and Conditions).

6. Methods of payment

Payment for the ordered goods can be made as follows:

- Mastercard VR pay

- VISA VR pay

- giropay

- PayPal

- - prepayment

Our bank details:

Volksbank Schwäbisch Hall - Crailsheim eG

BLZ 622 901 10 BIC: GENODEAS1SHA

ACCOUNT 2300 001 IBAN: DE77622901100002300001

Kreissparkasse Schwäbisch Hall - Crailsheim

BLZ 622 500 30 BIC: SOLADES1SHA

KTO 6011 IBAN: DE23622500300000006011

Account holder: Stadtwerke Crailsheim GmbH

7. Dispatch

There are no shipping and handling costs for the customer if vouchers are sent by post only. For orders that have to be sent as a parcel (e.g. gift boxes), a shipping fee may apply, unless "collection" was agreed in the order process or the order value is over 75 euros.

The dispatch takes place after successful receipt of payment.

If the order is returned, the buyer bears the shipping costs for the return shipment.

8. Warranty

Warranty claims are governed by the statutory provisions.

9. Dispute resolution

Note on online dispute resolution in accordance with Art. 14 para. 1 ODR-VO:

The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/.

Stadtwerke is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board. Nevertheless, we are obliged to provide you with the contact details of the competent body:

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Str. 8, 77694 Kehl

Telephone: +49 785179579 40, fax: +49 7851 79579 41

Internet: www.verbraucher-schlichter.de; e-mail: mail@verbraucher-schlichter.de

10. Data protection

In order to be able to process your order, we save it together with the order data entered and send you a confirmation by e-mail. You will then receive an order confirmation with all the order details. Details on data processing and your associated rights can be found in our current privacy policy.

11. Place of jurisdiction and choice of law

The place of jurisdiction for all disputes arising from or in connection with the contracts between Stadtwerke and merchants, legal entities under public law or special funds under public law is the registered office of Stadtwerke

The legal relationships between Stadtwerke and the customer arising from or in connection with this contract are subject to the law of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG), unless the customer is acting as a consumer. The contract language is German.

12. Severability clause

Should individual provisions of these terms and conditions or of the contract concluded between the parties be invalid in whole or in part, the validity of the remainder of the contract shall not be affected.

Your Stadtwerke Crailsheim GmbH