General Terms and Conditions (GTC) and Information for Buyers

applicable to Stadtwerke Crailsheim GmbH and its facilities, Bäder Crailsheim and parc vital – Die Saunalandschaft, or third-party offers.

The following GTC, in the version dated 1 May 2026, shall apply to the purchase of vouchers/admission tickets by way of distance selling between Stadtwerke Crailsheim GmbH (hereinafter ‘Stadtwerke’) and the purchaser.

1. Contracting Parties

The contracting party for the purchaser is Stadtwerke Crailsheim GmbH, represented

by the managing directors

• Michael Kreusch

• Jürgen Breit

Telephone: 07951 305-0

Email: info@stw-crailsheim.de

Registration number: HRB 670647

Further information about the contracting party can be found in the legal notice on our website.

2. General information

The key features of the goods and services are set out in the description of the relevant item and can be viewed during the ordering process. The vouchers are valid for goods and services as described in each case. Vouchers cannot be redeemed for cash.

3. Validity

Vouchers purchased from Stadtwerke are valid for one year from the date of issue on which the voucher was issued.

4. Ordering and Conclusion of Contract

Every order constitutes an offer to Stadtwerke to enter into a contract. An order confirmation, which confirms receipt of the order and sets out its details, does not constitute acceptance of your offer, but is intended to inform you that your order has been received by Stadtwerke. A contract is only concluded once Stadtwerke accepts your order by delivering the goods, notifying you of dispatch, or by means of a separate confirmation.

5. Prices

All prices are quoted in euros and include the statutory value-added tax. The prices quoted are subject to change. An additional delivery charge per order will be levied (Clause 7 of the Terms and Conditions).

6. Payment methods

Payment for the goods ordered can be made as follows:

- Mastercard VR pay

- VISA VR pay

- giropay

- PayPal

- - Prepayment

Our bank details:

Volksbank Schwäbisch Hall - Crailsheim eG

Sort code 622 901 10 BIC: GENODEAS1SHA

Account no. 2300 001 IBAN: DE77622901100002300001

Kreissparkasse Schwäbisch Hall – Crailsheim

Sort code 622 500 30 BIC: SOLADES1SHA

Account no. 6011 IBAN: DE23622500300000006011

Account holder: Stadtwerke Crailsheim GmbH

7. Postage

Customers will not be charged any delivery or handling fees if vouchers are sent by standard post. For orders that need to be sent as a parcel (such as gift boxes), a delivery charge may apply, unless ‘collection’ was selected during the ordering process or the order value exceeds 75 euros.

Dispatch takes place once payment has been successfully received.

If an order is returned, the buyer is responsible for the return postage costs.

8. Warranty

Warranty claims are governed by the statutory provisions.

9. Dispute Resolution

Note on online dispute resolution in accordance with Article 14(1) of the ODR Regulation:

The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr/.

Stadtwerke is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body. Nevertheless, we are obliged to provide you with the contact details of the relevant body:

General Consumer Arbitration Board of the Centre for Arbitration e.V., Straßburger Str. 8, 77694 Kehl

Telephone: +49 7851 79579 40, Fax: +49 7851 79579 41

Website: www.verbraucher-schlichter.de; Email: mail@verbraucher-schlichter.de

10. Data Protection

In order to process your order, we will store it together with the order details you have entered and send you a confirmation by email. You will then receive an order confirmation containing all the order details. Details regarding data processing and your associated rights can be found in our current privacy policy.

11. Jurisdiction and Governing Law

For all disputes arising from or in connection with contracts between Stadtwerke and traders, legal entities under public law or special funds under public law, the place of jurisdiction shall be the registered office of Stadtwerke

The legal relationships between Stadtwerke and the customer arising from or in connection with this contract are governed by the law of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG), provided that the customer is not acting as a consumer. The contract language is German.

12. Severability clause

Should any individual provisions of these terms and conditions or of the contract concluded between the parties be wholly or partially invalid, this shall not affect the validity of the remainder of the contract.

Stadtwerke Crailsheim GmbH